Refund, Returns & Program Changes Policy
Effective Date: July 2026 · Your NovaPath
Our Commitment
At Your NovaPath, we are committed to providing a transparent, fair, and compassionate experience. Because we offer healthcare coordination, prescription medications prescribed by independent licensed healthcare providers, laboratory services, nutritional supplements, and wellness products, refund eligibility varies depending on the type of service or product purchased and where you are in the care process.
1. Payment Authorization
For prescription treatment programs, Your NovaPath may obtain authorization on your payment method before your clinical review. Your card is not charged until an independent licensed healthcare provider determines you are clinically appropriate for treatment and your prescription is approved. If treatment is not approved, your payment authorization will not be captured.
2. Prescription Medications
Once a prescription has been approved, payment has been captured, and the prescription has been transmitted to the dispensing pharmacy, all prescription medication sales are final. Prescription medications cannot be returned or refunded due to federal and state pharmacy regulations.
3. Annual & Multi-Month Programs
Patients enrolled in multi-month care programs receive ongoing clinical reviews. Each quarterly physician review represents a separate episode of care. Once a quarter has been clinically approved and medication processing has begun, that quarter becomes non-refundable. Patients may discontinue participation before the next quarterly clinical review without penalty for future, unprocessed quarters.
4. Supplements & Wellness Products
Unopened, unused supplements purchased directly from Your NovaPath may be returned within 30 days of delivery for a refund, less applicable shipping charges. Opened, used, or damaged products cannot be returned unless required by law or received damaged.
5. Laboratory Services
Laboratory testing may be cancelled for a refund prior to the laboratory order being issued. After a laboratory order has been placed, laboratory fees are generally non-refundable, even if testing is not completed. Once a specimen has been collected, laboratory services are non-refundable.
6. Affiliate Products
Products fulfilled by third-party manufacturers, merchants, or affiliate partners are subject to the return and refund policies of the company fulfilling the order.
7. Shipping Issues
If you receive the wrong item or your package arrives damaged, please notify us within five (5) business days so we can work with you to resolve the issue.
8. Program Changes
Patients may request changes to future services before clinical review and medication processing begins. Requested changes after clinical approval may not be possible due to pharmacy processing requirements.
9. Contact Information
Questions or requests regarding refunds or program changes may be directed to:
Your NovaPath
640 South Washington Street, Suite 212
Naperville, IL 60540
Phone: (708) 505-8468
Email: support@yournovapath.com
10. Policy Updates
Your NovaPath may update this policy from time to time. The most current version will always be posted on our website.